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Frequently asked questions
Are Border MiniSplits certified?

Yes. The ELITE Series is certified by:

  • AHRI (rated performance verified)
  • ETL (electrical safety tested)
  • EnergyGuide labeled
  • Properly labeled for A2L / R32 refrigerant

Our systems are inspection-ready and built to meet U.S. compliance standards.
What refrigerant do your units use?

Our ELITE Series uses R32 refrigerant, the next-generation refrigerant replacing R410A.

Benefits of R32:

  • Higher efficiency potential
  • Lower environmental impact
  • Widely adopted in modern systems
What does inverter technology mean?

Inverter systems use a variable-speed compressor that adjusts output instead of constantly turning on and off.

Benefits:

  • Lower energy consumption
  • More consistent temperature
  • Quieter operation
  • Longer equipment life
Do you offer installation?

Yes. Installation services are available through licensed independent local contractors familiar with the Border MiniSplits ELITE Series.

Important:
Installation services are performed by independent licensed contractors. Border MiniSplits is a product supplier and does not perform installation services.

You can request an installation referral on our website.
Do I need a licensed installer?

In most cases, professional installation is recommended and may be required for warranty validation and local code compliance.

We strongly encourage licensed installation.
What warranty do you offer?

Our systems include manufacturer warranty coverage. Specific terms vary by component.

For warranty support, contact us directly and we will guide you through the process.
Do you offer contractor pricing?

Yes. We offer tiered pricing for licensed installers and repeat buyers.

Contractors can apply for pricing through our Contractor Program page.
Are your units DIY?

Our ELITE Series systems are professional-grade equipment designed for proper installation.

We recommend licensed installation to ensure performance, safety, and warranty protection.
What sizes do you offer?

Currently available:

  • 12,000 BTU (1 Ton)
  • 24,000 BTU (2 Ton)

Both are heat pump systems (cooling and heating).
Do you keep inventory locally?

Yes. We stock inventory locally in El Paso for faster availability and pickup.
What is AHRI certification?

AHRI certification verifies that the performance ratings (BTU capacity, SEER, etc.) are independently tested and validated.

This ensures the system performs as advertised.
What is ETL listing?

ETL listing confirms the system meets U.S. electrical safety standards.
Do you ship outside El Paso?

Shipping options are available. Contact us for details regarding freight and availability in your area.