Terms of service

Terms of Service

Overview

This website is operated by Prime Border Supply / Border MiniSplits. Throughout the site, the terms “we,” “us,” and “our” refer to Prime Border Supply / Border MiniSplits.

By visiting our website and/or purchasing products from us, you agree to be bound by the following Terms of Service, including all policies referenced herein.

Products & Services

We sell HVAC and mini split air conditioning equipment, accessories, and related products.

All product descriptions, specifications, pricing, availability, and promotions are subject to change without notice.

We reserve the right to:

  • Limit quantities sold

  • Refuse service to anyone

  • Cancel orders suspected of fraud or misuse

  • Modify or discontinue products at any time

Product Information

Customers are responsible for verifying:

  • Proper unit sizing

  • Voltage compatibility

  • Installation requirements

  • Compliance with local codes and regulations

While we make every effort to provide accurate information, we do not guarantee that all product descriptions or specifications are error-free.

Installation Responsibility

Prime Border Supply / Border MiniSplits does not perform HVAC installations directly.

Professional installation by a licensed HVAC technician is strongly recommended.

We are not responsible for:

  • Improper installation

  • Incorrect wiring

  • Electrical damage

  • Refrigerant handling errors

  • Code violations

  • Labor costs

  • Property damage resulting from installation or misuse

Pricing & Payments

All prices are listed in U.S. Dollars.

Applicable taxes may be added during checkout.

We accept approved payment methods including:

  • Credit/Debit Cards

  • Shop Pay

  • Cash (local pickup only where applicable)

Orders may be canceled if payment cannot be verified.

Local Pickup & Shipping

Customers are responsible for inspecting products at pickup or upon delivery.

Pickup locations may include:

  • West Side El Paso

  • East Side El Paso

Shipping timelines are estimates only and may vary due to carrier delays or inventory availability.

Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy.

Installed, opened, or used HVAC equipment is non-returnable.

Warranty Disclaimer

Products may include manufacturer warranties as specified on product listings.

Warranty coverage applies only to manufacturer defects and does not cover:

  • Labor

  • Installation costs

  • Improper installation

  • Misuse

  • Electrical issues

  • Normal wear and tear

Limitation of Liability

Prime Border Supply / Border MiniSplits shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Product use

  • Installation

  • Delays

  • Loss of profits

  • Property damage

  • Personal injury caused by improper handling or installation

Our total liability shall not exceed the amount paid for the product purchased.

Intellectual Property

All website content including logos, branding, product images, graphics, and text are property of Prime Border Supply / Border MiniSplits and may not be copied or used without written permission.

Privacy

Any personal information submitted through this website is governed by our Privacy Policy.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of those changes.

Contact Information

Prime Border Supply / Border MiniSplits
El Paso, Texas

Email:
dorantesinvestmentsllc@gmail.com