Shipping policy

Shipping & Pickup Policy

Orders are typically processed within 1–2 business days after payment confirmation.

Customers will receive confirmation once the order is ready for pickup or shipment.

Processing times may vary depending on inventory availability, holidays, or high order volume.

Local pickup is available in El Paso, Texas.

Pickup locations may include:

8609 Pilgrimage Cir
El Paso, TX

8923 Pence Rd
El Paso, TX

Pickup appointments may be required for certain orders.

Customers must inspect all products at the time of pickup and report any visible damage immediately.

Shipping may be available for select products and locations within the United States.

Shipping costs are calculated at checkout unless otherwise stated.

Delivery timelines are estimates only and are not guaranteed.

Prime Border Supply / Border MiniSplits is not responsible for delays caused by:

Mini split systems and HVAC equipment may ship through freight carriers depending on order size and destination.

Customers are responsible for:

Any visible freight damage must be noted with the carrier at delivery.

If a product arrives damaged:

Failure to report damage within the required timeframe may affect claim eligibility.

Customers are responsible for entering accurate shipping and contact information.

Additional fees caused by incorrect addresses, refused deliveries, rerouting, or missed appointments may be charged to the customer.

For local pickup orders, responsibility for the product transfers to the customer once the product is picked up and accepted.

Customers are responsible for safely transporting and securing equipment after pickup.

Prime Border Supply / Border MiniSplits
El Paso, Texas